uptownkingdom

Hotel Policies

Hotel Policies – Uptown Kingdom

At Uptown Kingdom, we are committed to providing an exceptional and seamless experience for all our guests. To ensure a comfortable and enjoyable stay, please review our hotel policies below.

1. Check-In & Check-Out Policy

  • Check-in time: 2:00 PM
  • Check-out time: 12:00 PM
  • Early check-in and late check-out are subject to availability and may incur additional charges.
  • A valid government-issued photo ID is required for all guests at check-in.

2. Reservation & Cancellation Policy

  • All reservations must be guaranteed with a valid credit card or advance deposit.
  • Cancellations made 48 hours before check-in are eligible for a full refund.
  • Late cancellations or no-shows will be subject to a one-night stay charge.
  • Refunds (if applicable) will be processed within 7-10 business days.

3. Payment Policy

  • We accept major credit cards, debit cards, and online payment methods.
  • A security deposit may be required at check-in for incidentals, which will be refunded at check-out.
  • All rates are subject to applicable taxes and service charges.

4. Pet Policy

  • We welcome pets (dogs and cats) with prior notification at least 3 days before arrival.
  • A pet fee applies per pet, per night.
  • Pet owners must ensure their pets are well-behaved and do not disturb other guests.
  • Pets are not allowed in dining areas, the spa, or the swimming pool.

5. Smoking & Alcohol Policy

  • Smoking is strictly prohibited in all rooms and indoor areas. Designated smoking zones are available.
  • A cleaning fee will be charged for any violation of the smoking policy.
  • Alcohol consumption is allowed only in designated areas and as per local laws.

6. Guest Conduct & Safety

  • Guests are expected to respect hotel property, staff, and fellow guests.
  • Any damage caused by guests to hotel property will be charged accordingly.
  • Loud noise, parties, or disruptive behavior will not be tolerated.
  • The hotel is not responsible for lost, stolen, or unattended belongings.

7. Child Policy

  • Children below 5 years stay for free when using existing bedding.
  • Extra beds or baby cots are available upon request (subject to availability).
  • Children must be supervised at all times, especially in the pool and play areas.

8. Visitors Policy

  • Visitors are allowed until 10:00 PM.
  • An additional charge may apply for overnight guests.
  • Visitors must register at the front desk for security purposes.

9. Housekeeping & Room Service

  • Housekeeping is available daily between 9:00 AM – 6:00 PM.
  • Room service is available 24/7 with a curated menu of delicacies.
  • Any special housekeeping requests should be made in advance.

10. Liability Disclaimer

  • The hotel is not liable for any accidents, injuries, or medical emergencies during the stay.
  • Guests are encouraged to store valuables in the in-room safe.

For further inquiries or clarifications, please contact our front desk at +91 9220369150. We appreciate your cooperation and look forward to providing you with a luxurious and memorable experience at Uptown Kingdom.

 

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