Hotel Policies
Hotel Policies – Uptown Kingdom
At Uptown Kingdom, we are committed to providing an exceptional and seamless experience for all our guests. To ensure a comfortable and enjoyable stay, please review our hotel policies below.
1. Check-In & Check-Out Policy
- Check-in time: 2:00 PM
- Check-out time: 12:00 PM
- Early check-in and late check-out are subject to availability and may incur additional charges.
- A valid government-issued photo ID is required for all guests at check-in.
2. Reservation & Cancellation Policy
- All reservations must be guaranteed with a valid credit card or advance deposit.
- Cancellations made 48 hours before check-in are eligible for a full refund.
- Late cancellations or no-shows will be subject to a one-night stay charge.
- Refunds (if applicable) will be processed within 7-10 business days.
3. Payment Policy
- We accept major credit cards, debit cards, and online payment methods.
- A security deposit may be required at check-in for incidentals, which will be refunded at check-out.
- All rates are subject to applicable taxes and service charges.
4. Pet Policy
- We welcome pets (dogs and cats) with prior notification at least 3 days before arrival.
- A pet fee applies per pet, per night.
- Pet owners must ensure their pets are well-behaved and do not disturb other guests.
- Pets are not allowed in dining areas, the spa, or the swimming pool.
5. Smoking & Alcohol Policy
- Smoking is strictly prohibited in all rooms and indoor areas. Designated smoking zones are available.
- A cleaning fee will be charged for any violation of the smoking policy.
- Alcohol consumption is allowed only in designated areas and as per local laws.
6. Guest Conduct & Safety
- Guests are expected to respect hotel property, staff, and fellow guests.
- Any damage caused by guests to hotel property will be charged accordingly.
- Loud noise, parties, or disruptive behavior will not be tolerated.
- The hotel is not responsible for lost, stolen, or unattended belongings.
7. Child Policy
- Children below 5 years stay for free when using existing bedding.
- Extra beds or baby cots are available upon request (subject to availability).
- Children must be supervised at all times, especially in the pool and play areas.
8. Visitors Policy
- Visitors are allowed until 10:00 PM.
- An additional charge may apply for overnight guests.
- Visitors must register at the front desk for security purposes.
9. Housekeeping & Room Service
- Housekeeping is available daily between 9:00 AM – 6:00 PM.
- Room service is available 24/7 with a curated menu of delicacies.
- Any special housekeeping requests should be made in advance.
10. Liability Disclaimer
- The hotel is not liable for any accidents, injuries, or medical emergencies during the stay.
- Guests are encouraged to store valuables in the in-room safe.
For further inquiries or clarifications, please contact our front desk at +91 9220369150. We appreciate your cooperation and look forward to providing you with a luxurious and memorable experience at Uptown Kingdom.