Hotel Policies – Uptown Kingdom

At Uptown Kingdom, we are committed to providing an exceptional and seamless experience for all our guests. To ensure a comfortable and enjoyable stay, please review our hotel policies below.

1. Check-In & Check-Out Policy

• Check-in time: 2:00 PM
• Check-out time: 12:00 PM
• Early check-in and late check-out are subject to availability and may incur additional charges.
• A valid government-issued photo ID is required for all guests at check-in.

2. Reservation & Cancellation Policy

• All reservations must be guaranteed with a valid credit card or advance deposit.
• Cancellations made 48 hours before check-in are eligible for a full refund.
• Late cancellations or no-shows will be subject to a one-night stay charge.
• Refunds (if applicable) will be processed within 7-10 business days.

3. Payment Policy

• We accept major credit cards, debit cards, and online payment methods.
• A security deposit may be required at check-in for incidentals, which will be refunded at check-out.
• All rates are subject to applicable taxes and service charges.

4. Pet Policy

• We welcome pets (dogs and cats) with prior notification at least 3 days before arrival.
• A pet fee applies per pet, per night.
• Pet owners must ensure their pets are well-behaved and do not disturb other guests.
• Pets are not allowed in dining areas, the spa, or the swimming pool.

5. Smoking & Alcohol Policy

• Smoking is strictly prohibited in all rooms and indoor areas. Designated smoking zones are available.
• A cleaning fee will be charged for any violation of the smoking policy.
• Alcohol consumption is allowed only in designated areas and as per local laws.

6. Guest Conduct & Safety

• Guests are expected to respect hotel property, staff, and fellow guests.
• Any damage caused by guests to hotel property will be charged accordingly.
• Loud noise, parties, or disruptive behavior will not be tolerated.
• The hotel is not responsible for lost, stolen, or unattended belongings.

7. Child Policy

• Children below 5 years stay for free when using existing bedding.
• Extra beds or baby cots are available upon request (subject to availability).
• Children must be supervised at all times, especially in the pool and play areas.

8. Visitors Policy

• Visitors are allowed until 10:00 PM.
• An additional charge may apply for overnight guests.
• Visitors must register at the front desk for security purposes.

9. Housekeeping & Room Service

• Housekeeping is available daily between 9:00 AM – 6:00 PM.
• Room service is available 24/7 with a curated menu of delicacies.
• Any special housekeeping requests should be made in advance.

10. Liability Disclaimer

• The hotel is not liable for any accidents, injuries, or medical emergencies during the stay.
• Guests are encouraged to store valuables in the in-room safe.

For further inquiries or clarifications, please contact our front desk at +91 9220369150. We appreciate your cooperation and look forward to providing you with a luxurious and memorable experience at Uptown Kingdom.